How to file a complaint about ProgressiveFile a complaint with the Better Business Bureau (BBB). Use the Office's online claim filing process to file your claim. File a formal complaint with your state's insurance regulator. If it's been a few months since you received your quote, the rates in your area may have been revised, which could decrease or increase the price you pay for your car insurance policy.
You can pay for your car insurance policy by credit card, PayPal, online check, personal check, money order, or electronic funds transfer (EFT) from your checking account. You can change insurers at any time, even if you just renewed your policy with another insurance company. If the insurance company doesn't accept responsibility for your insured and refuses to compensate you, it's probably the smartest thing to do is to hire an attorney. If you have a complaint about an insurance company and how they are processing your claim, you can call or write to the Consumer Insurance Information Division of the North Carolina Department of Insurance.
In addition, if your policy includes car rental reimbursement and your car is damaged in a covered accident, Progressive will pay the rent (up to a specified limit and term) while your own car is repaired. We charge a higher rate for customers who are more likely to file claims and a cheaper auto insurance rate for customers who are least likely to file claims. If you lend your car to someone and that person causes an accident, Progressive may cover some of the damages they are responsible for. However, the vehicle must be regularly parked at your residence overnight for Progressive to insure it in your policy.
If you are not insured by Progressive or are a Progressive customer without logging in to your account, you can report or view an existing claim here. If your car is a total loss and the insurance company accepts liability, it is required to pay the fair market value of the vehicle. If you owe more for the car than it was worth at the time of the loss, all the insurance company has to pay is the fair market value, not the amount of the payment. If you ever receive an email from Progressive that you're not sure about, forward it to Progressive Phishing immediately.
In a car accident, the at-fault insurance company can accept responsibility for the damage to your vehicle and make an offer to settle the property damage claim.
